If you have a service completed and are not satisfied please notify the salon immediately. Eloms Hair Braiding and Natural Hair Care will only allow 3 days after an unsatisfactory service for a client to call back to speak with Management about a service if not satisfied in order to hear the complaint and come to a resolution. Eloms Hair Braiding and Natural Hair Care requires the client to come in (within 3 days) so that the original Stylist and Management can see the hair physically.
As a company we require to see the hair condition ourselves. We will not schedule a Re-Do appointment or commit to any compensation simply over the phone.
If Eloms Hair Braiding and Natural Hair Care does agree an unsatisfactory service has been performed, we will offer a Re-Do with the same Stylist. If this is not possible, another licensed Stylist or Management will re-do the service at no cost to the client. If you as a client do not show up for the scheduled Re-Do service, Eloms Hair Braiding and Natural Hair Care will assume you are happy with the original service and have a high satisfaction level.
Eloms Hair Braiding and Natural Hair Care policy is to Re-Do the hair service. We take pride in our work and reputation. And if on the rare occasion a mistake was made, or we will show they can be corrected to your (paid client) satisfaction.
Eloms Hair Braiding and Natural Hair Care will only issue an in Salon Credit for any services Eloms Hair Braiding and Natural Hair Care feels is deserving of a refund. Eloms Hair Braiding and Natural Hair Care reserves the right to enforce corporate policies and make the decision of whether a Salon should be issued due to an unsatisfactory service.
Eloms Hair Braiding and Natural Hair Care does not give cash, check, or credit card refunds for any reason for any service. We will fix the complaint to both the clients Eloms Hair Braiding and Natural Hair Care satisfaction. Eloms Hair Braiding and Natural Hair Care will always make a good faith effort to make sure you are happy and satisfied under reasonable circumstances.
Please make sure you are satisfied with your style before you leave the salon – all sales are Final
We will replace a few braids fallen out in the first two weeks. Additional charge may apply after that period.
The recommended time to keep braids in is 6 weeks, after that time, you most likely need a touch up. We do not guarantee how long your braids will last; it all depends on how you care for them.
Some styles involve some risks (hot water, pain due to tighter braids for some style….) that you must accept to take as you get your hair braided.
The shop is not liable for any injuries sustained by your children on our premises. Please supervise your children to avoid injury.
Eloms Hair Braiding and Natural Hair Care products may be returned and refunded only if the seal and bottle have not been broken, opened or used. Refunds or returns will only be accepted and approved with a receipt.
Scheduling and Cancellations
You can give us a call at 704-819-2007, book online via website or Facebook, and via email at firstname.lastname@example.org. We appreciate a 24hour advanced notice of any cancellation of any service. In the case of a client “No Call No Show” we keep record in a client file. If a client were to “No Call No Show” more than once there will be a requirement to pay a deposit of the requested service prior to booking.
Prepare for your appointment
Relaxed hair can be braided, but you should avoid braiding your hair immediately after getting a relaxer. Natural can be braided. We recommend that you shampoo and blow-dry your hair before your appointment, but we will be happy to do that for you for a small charge.
Payment and Gratuity
We accept cash and credit cards (VISA, DISCOVER, MASTER CARD, AMEX). We Do Not accept checks.